By visiting the website www.sonalsjewellery.com you hereby accept and commit to abide by all the Terms & Conditions given below in both word and spirit and clearly state that the information provided below is known and acceptable to you.
Payment Options
We offer multiple payment options, which include Online & Offline (for Domestic Sales/Sales within India).
Online
Customers using Indian payment options can make payment for their purchases with Credit Card, Debit Card, Net banking etc using CCAvenue as their payment gateway. International payment options can be processed through PayPal. It is the responsibility of the buyer to follow instructions and examples given on the website to select the correct payment gateway. In case of any confusion the buyer must contact us at customercare@sonalsjewellery.com to clear any doubts he/she may have.
Offline
Domestic customers can make offline payments though cheque or cash deposit. Customers making offline payment should first contact us on customer.care@sonalsjewellery.com and confirm his/her payment modalities in advance. Payments made vie Cheque or Cash deposit into the Bank account of Cresco International Pvt. Ltd. have to be made in one single instalment. Multiple cheques and cash deposits will not be accounted as payment against your order and any charges and/or penalties borne in reversing such payments will be charged to the buyer. Also the cheque payment must be made from the bank account of the person whose registered account with www.sonalsjewellery.com is being used to place the order. Cheques from other persons will not be accounted as payment against the order placed.
Payment and Sale Completion
Sale of any order will said to be complete only once we have received full payment for your purchase. Only upon completion of sale will the order be processed.
EMI
Certain Credit Card companies provide EMI facility to their customers. This option will be available to you while making payment for your purchase.
International Duties/Taxes/Levies
International buyers bear the responsibility for enquiring about any local duties/taxes/levies/restrictions etc that may be applicable to the goods entering their country. As the seller we bear no responsibility for the above-mentioned or any other contingencies.
International Payment Charges/Conversions
All International transactions will be charged a ‘Transaction Facility Charge’ of 1.75% on the total of the product value and the shipping & delivery charges but after adjusting gift card amount if any. Despite our best attempts, the cost of executing international currency transactions is very high. This has forced us to levy the above charge on all international transactions. Should this change in the future, we will be more than happy to reduce or remove this charge.
International currency transactions can often lead to multiple currency conversions. Eg. Rupee amount getting converted to US Dollars which in turn getting converted into Euro etc. Cresco International Pvt. Ltd. in no way has any control over this. Unfortunately, this can and does sometimes lead to a slightly higher charge being billed to the customer. As this is a function of payment gateways and how international trade and currency transactions function; like you we are also passive bystanders in this process
We do our best to provide you with as detailed a description of our products as possible. To help you make an informed decision we provide photos as well as physical description of the relevant characteristics of our products. While we do our best to ensure 100% accuracy in these details, minor variations due to practical considerations may occur. Cresco International Pvt. Ltd. is not liable for these minor variations if and when they occur. It is and will continue to remain our endeavour to keep our customers well informed so they are able to make well informed purchase decisions.
Shipping & Delivery Details
Indian Buyers
The buyer who is registered with us has to clearly state the address where the delivery of the purchased goods is to be made. If the delivery address is different from the registered address of the user then the delivery address has to be clearly mentioned at the time of checkout, along with the name of the person to whom the delivery is being made. The person receiving delivery has to provide valid identification before receiving delivery of the product. Recipient accepting delivery should not accept deliveries where the box or packaging has been tampered with or if the box is damaged or empty. The recipients receiving the delivery must open the package and check its contents prior to accepting the delivery or signing the delivery receipt. If the recipient is not available at the time of delivery, the courier company shall try and deliver the item at least twice (Domestic Orders) before returning the same to us. All costs for return as well as re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member. Only once these dues are met the product can be re-shipped to the buyer. If the buyer refuses to pay these charges the order will be considered forfeit. Delivery guarantee is subject to terms and conditions of the courier company. Any inconsistency in name or address or unavailability of recipient will result in non delivery of the product.
International Buyers
Standard delivery protocols will be followed by our international logistics partners. Failure of delivery due to incorrect or incomplete address or unavailability of the recipient will result in the order being forfeited, unless return shipping as well as reshipping charges as decided by us are paid in full by the buyer.
PROMOTIONS
Gift Cards
We provide Gift Cards in increments of Rs.5000/-, starting from Rs.5,000/- up to Rs.50,000/-. All our Gift certificates come with a validity of 6 months from date of purchase. An expired gift card cannot be redeemed or re-validated. Once a gift card is purchased it cannot be redeemed in any other way except against a purchase. A gift card used against a purchase whose value is less than that of the gift certificate will be deemed used and the excess amount will be forfeit. We thus advise you to select the amount of the gift card carefully and use it on a purchase that is greater than or equal to in value to the gift card. Only a single gift card can be used against a purchase. This purchase can contain multiple items. The Gift Card will be mailed to your registered email address and the recipient email address entered by you. It is the responsibility of the buyer to ensure that the recipient email address is correctly entered and that delivery of the gift card has been completed to the same. It is also the buyer’s responsibility to inform us in case the gift card has not been delivered to either email address.
Contact
The details provided by you at the time of registration, such as but not limited to Email ID, Phone Number, Address etc. can and may be used to contact you for promotions, product launches and other communication activities related to our brands. It is always our endeavour to communicate meaningfully with our customer and not to spam them with constant messages.
CANCELLATION OF ORDER
All orders can only be placed after completing multiple steps, which include review of order and confirmation of payment. Orders once placed are considered final and will not be cancelled and payment made against purchase of product will not be refunded under any circumstances.
RETURN POLICY
Our return policy is a simple one and is valid only for purchases made & deliverable in India.
Indian Buyers
Return Credit
If circumstances arise that in our opinion warrant a return of money to the buyer, then a cheque will be issued by Cresco International Pvt. Ltd. for the amount deemed appropriate by us and in favour of the individual deemed appropriate by us.
Registration
All Users will be required to register on the Website and become Members prior to the completion of any transaction / purchase on the Website To register on the Website the User will have to provide Personal Information (as defined in the Privacy Policy) and choose a user name and password. Registration is only a one time process and if the Member has previously registered, he shall login / sign into his / her account. You may be required to provide us with your name and other details, including but not limited to, e-mail, contact number, contact address etc, which may be used for verification purposes.
Technical Terms
Every industry has technical aspects that are known within the industry but are not noted as points of interest outside the Industry, especially among consumers. But in the interest of maximum disclosure we at Cresco International believe in making such disclosures under this section:
Further Terms & Conditions for use of the website
1. BY USING THIS WEBSITE YOU REPRESENT AND WARRANT THAT:
2.YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
3. YOU HEREBY INDEMNIFY, DEFEND, AND HOLD CRESCO INTERNATIONAL PVT. LTD., CRESCO INTERNATIONAL PVT. LTD. DISTRIBUTORS, AGENTS, REPRESENTATIVES AND OTHER AUTHORIZED USERS, AND EACH OF THE FOREGOING ENTITIES' RESPECTIVE RESELLERS, DISTRIBUTORS, SERVICE PROVIDERS AND SUPPLIERS, AND ALL OF THE FOREGOING ENTITIES' RESPECTIVE OFFICERS, DIRECTORS, OWNERS, EMPLOYEES, AGENTS, REPRESENTATIVES, HARMLESS FROM AND AGAINST ANY AND ALL LOSSES, DAMAGES, LIABILITIES AND COSTS ARISING FROM YOUR USE OF THE WEBSITE.
4. YOU EXPRESSLY UNDERSTAND THAT UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL THE COMPANY BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, RESULTING FROM CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO: (i) THE USE OR THE INABILITY TO USE THE WEBSITE AND / OR SERVICES; OR (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE WEBSITE AND / OR SERVICES OR (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE WEBSITE AND / OR SERVICES; OR (v) ANY OTHER MATTER RELATING TO THE WEBSITE AND / OR SERVICES.
5. CRESCO INTERNATIONAL PVT. LTD. OR ANY OF THE FOREGOING ENTITIES' RESPECTIVE RESELLERS, DISTRIBUTORS, SERVICE PROVIDERS AND SUPPLIERS BE RELIEVED OF ALL ITS RESPONSIBILITIES, IF ANY, IN THE EVENT OF FAILURE OF PERFORMANCE RESULTING DIRECTLY OR INDIRECTLY FROM AN ACT OF FORCE MAJEURE OR CAUSES BEYOND THE COMPANY'S REASONABLE CONTROL INCLUDING, WITHOUT LIMITATION, ACTS OF GOD, WAR, EQUIPMENT AND TECHNICAL FAILURES, ELECTRICAL POWER FAILURES OR FLUCTUATIONS, STRIKES, LABOUR DISPUTES, RIOTS, CIVIL DISTURBANCES, SHORTAGES OF LABOUR OR MATERIALS, NATURAL DISASTERS, ORDERS OF DOMESTIC OR FOREIGN COURTS OR TRIBUNALS, NON-PERFORMANCE OF THIRD PARTIES, OR ANY REASONS BEYOND THE REASONABLE CONTROL OF THE COMPANY OR ANY OF THE FOREGOING ENTITIES' RESPECTIVE RESELLERS, DISTRIBUTORS, SERVICE PROVIDERS AND SUPPLIERS. YOU FURTHER ACKNOWLEDGE AND AGREE THAT NEITHER THE COMPANY NOR ANY OF THE FOREGOING ENTITIES' RESPECTIVE RESELLERS, DISTRIBUTORS, SERVICE PROVIDERS AND SUPPLIERS ARE RESPONSIBLE OR LIABLE FOR (A) ANY INCOMPATIBILITY BETWEEN THE WEBSITE AND / OR SERVICES AND ANY OTHER WEBSITE, SERVICE, SOFTWARE OR HARDWARE OR (B) ANY DELAYS OR FAILURES YOU MAY EXPERIENCE WITH ANY TRANSMISSIONS OR TRANSACTIONS RELATING TO THE WEBSITE IN AN ACCURATE OR TIMELY MANNER.
6. EACH PARAGRAPH, CLAUSE, SUB-CLAUSE AND PROVISION OF THIS TERMS OF USE SHALL BE SEVERABLE FROM EACH OTHER AND IF FOR ANY REASON ANY PARAGRAPH, CLAUSE, SUB-CLAUSE OR PROVISION IS INVALID OR UNENFORCEABLE, SUCH INVALIDITY OR ENFORCEABILITY SHALL NOT PREJUDICE OR IN ANY WAY AFFECT THE VALIDITY OR ENFORCEABILITY OF ANY OTHER PARAGRAPH, CLAUSE, SUB-CLAUSE OR PROVISION, WHICH SHALL BE READ AND CONSTRUED SO AS TO GIVE THERETO, THE FULL EFFECT THEREOF, SUBJECT ONLY TO ANY CONTRARY PROVISION OF THE LAW TO THE EFFECT THAT WHERE THIS PROVISION OF THIS TERMS OF USE OR ANY PARAGRAPH, CLAUSE, SUB-CLAUSE OR PROVISION HEREOF WOULD BE BUT FOR THE PROVISIONS OF THIS PARAGRAPH READ AND CONSTRUED AS BEING VOID OR INEFFECTIVE IT SHALL NEVERTHELESS BE A VALID TERMS OF USE, PARAGRAPH, CLAUSE, SUB-CLAUSE OR PROVISION, AS THE CASE MAY BE, TO THE FULL EXTENT TO WHICH IT IS NOT CONTRARY TO ANY PROVISION OF THE LAW.
7. THOSE WHO ACCESS THE WEBSITE AND / OR SERVICES DO SO, ON THEIR OWN INITIATIVE AND ARE RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LAWS INCLUDING, BUT NOT LIMITED TO, ANY APPLICABLE LOCAL LAWS. THIS TERMS OF USE IS GOVERNED BY THE LAWS OF INDIA. ANY ACTION, SUIT, OR OTHER LEGAL PROCEEDING, WHICH IS COMMENCED TO RESOLVE ANY MATTER ARISING UNDER OR RELATING TO THIS LETTER, SHALL BE SUBJECT TO THE JURISDICTION OF THE COURTS AT MUMBAI.
8. IN THE EVENT OF BREACH OF THE TERMS AND CONDITIONS OF THIS TERMS OF USE BY THE USER, THE USER SHALL BE PROMPTLY LIABLE TO INDEMNIFY CRESCO INTERNATIONAL PVT. LTD. FOR ALL THE COSTS, LOSSES AND DAMAGES CAUSED TO CRESCO INTERNATIONAL PVT. LTD. AS A RESULT OF SUCH A BREACH. FURTHER IN THE EVENT OF YOUR BREACH OF THIS TERMS OF USE, YOU AGREE THAT CRESCO INTERNATIONAL PVT. LTD. WILL BE IRREPARABLY HARMED AND WILL NOT HAVE AN ADEQUATE REMEDY IN MONEY OR DAMAGES. CRESCO INTERNATIONAL PVT. LTD. THEREFORE, SHALL BE ENTITLED IN SUCH EVENT TO OBTAIN AN INJUNCTION AGAINST SUCH A BREACH FROM ANY COURT OF COMPETENT JURISDICTION IMMEDIATELY UPON REQUEST. CRESCO INTERNATIONAL PVT. LTD.’S RIGHT TO OBTAIN SUCH RELIEF SHALL NOT LIMIT ITS RIGHT TO OBTAIN OTHER REMEDIES.
8. ANY FAILURE OF CRESCO INTERNATIONAL PVT. LTD. TO EXERCISE OR ENFORCE ANY RIGHT OR PROVISION OF THIS TERMS OF USE SHALL NOT OPERATE AS A WAIVER OF SUCH RIGHT OR PROVISION. I HAVE READ THE TERMS OF USE AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE
Attention
Please read these terms of use carefully before using this website. If you do not agree to this Terms of Use you may not use this Website. By using this Website, you signify your agreement to these Terms of Use as well as the Website's Privacy Policy (which is herby incorporated by reference herein.). These Terms of Use sets out the legally binding terms of the Services available on the Website as well as at the terms of use of this Website. These Terms of Use along with the Privacy Policy extends to both users who visit the Website but do not transact business on the Website as well as users who are registered and are authorized by the Website to transact business on the Website. The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing the Terms of Use so that you will be apprised of any changes. Nothing in these Terms of Use should be construed to confer any rights to third party beneficiaries.