Adawna

FAQs

PAYMENT

While making online payment, how do I choose a payment gateway?
During the process of placing your order or buying a gift card, if you choose an online method of payment, you will be given the option of selecting a payment gateway. The choice will be between CCAvenue & Paypal. Any buyer using an Indian issued Credit/Debit card or Net Banking facility made available by their bank in India must use CCAvenue as their payment gateway. CCAvenue provides a payment solution for all our patrons using Indian payment options to make their purchase. On the other hand, any buyer using International Payment Options like a Credit Card issued by a bank outside India, must use Paypal to make their payment.
Can you show me examples to help me understand which payment gateway I should choose?
Sure! The following examples will make it easier for you to choose the correct payment gateway:
  • The option to pay through Paypal has been given for the sole purpose of processing international payment options. Eg: If a Credit Card issued by Bank of America is being used to pay your billed amount then you must select Paypal as your payment gateway. Whether you are residing in India or abroad, your payment option is an international one. Paypal is thus the correct payment gateway for you.
  • The option of using CCAVENUE has been given for the sole purpose of processing Indian payment options. Eg: If an International Credit/Debit card issued by ICICI Bank is used to pay your billed amount then you must select CCAvenue as your payment gateway. Whether you are residing in India or any other country, as your payment option is Indian, CCAvenue is the correct payment gateway for you.

DOMESTIC

What are the payment options available to me?
As an a Domestic/Indian buyer you have the option of making Online or Offline payment for your purchases on our website. We offer multiple online methods to you for making payment for your purchases on our website. E.g. Credit Card & Debit Card, Net Banking etc. All Credit/Debit card details remain confidential and private. Our trusted payment gateways use SSL encryption technology to protect your card information. We also provide domestic consumers (In India) the option of offline payments through Cash & Cheque Deposit in our bank account. For arranging offline payments please contact us on customercare@sonalsjewellery.com after placing an order request to finalise payment modalities. To help ensure a smooth payment experience, please contact us before making your payment through cash or cheque deposit.
Are there any restrictions on the Offline Payment modes?
Yes! Due to the problem of managing and tracking offline payments, we have placed certain restrictions on this mode of payment.
  • Cash or Cheque deposit for any order has to be completed as one single payment. You cannot make payment through multiple cheques or cash deposits. Such multiple payments will not be accounted as payment made against your order and any charges and/or penalties incurred to reverse such payments will be payable by the buyer.
  • Any cheque payment made must be made from the bank account of the person from whose registered account the order has been placed on www.sonalsjewellery.com.
Are there any hidden charges?
The final amount you see on the order confirmation page is what you will be charged.
Are prices on www.sonalsjewellery.com subject to change?
Prices on sonalsjewellery.com are subject to change without notice. Please expect to be charged the price for the Sonal’s Bijoux or Adawna products you buy as it is listed on the day of purchase.
Are any EMI options available for my purchase?
Certain credit card companies provide EMI facility. This option will be available for selection during the payment process.

INTERNATIONAL

What are the payment options available to me?
For international orders using International payment options (as mentioned above) we accept payment through Paypal.
Are there any hidden charges?
The final amount you see on the order confirmation page is what you will be charged. We do not levy additional charges in any other way or form.
Are prices on www.sonalsjewellery.com subject to change?
Prices on sonalsjewellery.com are subject to change without notice. Please expect to be charged the price for the Sonal’s Bijoux or Adawna products you buy as it is listed on the day of purchase
Do international transactions carry any additional charges/costs?
All international transactions on our website are executed through PayPal. We levy a Transaction Facility Charge of 1.75% on the total of the product and shipping & insurance values after adjusting gift card amount if any. This charge is unfortunately necessitated due to the high cost of international currency transactions. We will reduce or remove this charge as soon as circumstances allow.

Also, International buyers should note that often multiple currency conversions by international payment gateways can lead to minor variations in their billed amount. This is no way benefits us as we receive only the billed invoice value.